Opening Workshop HQ
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This is a dated, testable record of what Workshop HQ offers Australian automotive workshops now. Each capability includes operational evidence, a demonstration test and a link to deeper product detail.
18
available capabilities recorded
5
operational areas covered
1:1
practical test for every claim
Verification method
“Available now” means the capability is part of the current Workshop HQ product, not a roadmap promise. A buyer should still run the listed test in a demonstration or controlled account and confirm the result against their own operating requirements.
Bookings hold the customer, vehicle, concern, promise time and preparation context that continue into the repair order.
Demonstration test
Create a booking, add workshop context and confirm the same information is present when the live job begins.
Reception can prepare likely work, parts, checksheets and internal notes before arrival while the vehicle remains a future booking.
Demonstration test
Prepare tomorrow's job and verify it has not been marked as arrived or in progress.
The workshop diary keeps customer timing and practical scheduling context together instead of spreading them across separate calendars.
Demonstration test
Schedule a technician and loan car, apply a diary tag and confirm the customer promise time stays visible.
Customer concerns, vehicle details, labour, parts, technician activity, checksheets, approvals and invoicing remain attached to the repair order.
Demonstration test
Follow one repair order from arrival through work, approval and invoice without rebuilding it in another screen or tool.
Live work lists combine promise time, job status, technician activity, checksheet progress, approvals and blockers.
Demonstration test
Give two jobs different collection promises and identify which commitment is at risk and why.
Technician time feeds the live job record, with controls that reject contradictory assignments and active-clock completion states.
Demonstration test
Start a clock, attempt an unsafe reassignment or completion, then stop the clock and complete the valid transition.
Technicians can see assigned jobs, use clocks, complete checksheets, record measurements and add notes, photos and video from a phone-focused view.
Demonstration test
Complete the common floor workflow on a normal phone without entering the full office interface.
Inspection items support condition results, measurements, notes and recommended actions on the repair order.
Demonstration test
Complete a checksheet with a measured result, observation and recommendation, then reopen it from the job history.
Technicians can attach visual evidence to individual findings and include broader walkthrough context for the customer.
Demonstration test
Attach a photo and video to a failed item and confirm the correct media appears with that recommendation.
A finding can become recommended work without losing its measurement, notes or visual evidence.
Demonstration test
Turn a failed inspection item into priced recommended work and verify its evidence remains connected.
Customers can use a private expiring link to see their vehicles, current customer-facing job stage, selected updates, published service history and the connected inspection and approval view without a staff account.
Demonstration test
Open the customer link in a private browser, change the customer-facing job stage and confirm the portal updates without exposing internal workshop controls.
Recommended work can be grouped with price and evidence, while approve, decline and question responses return to the job record.
Demonstration test
Approve one group, decline another and ask a question, then verify all three outcomes on the staff repair order.
Completed labour, parts and approval context remain connected as the workshop prepares an AUD invoice with Australian GST treatment.
Demonstration test
Invoice approved labour and parts and reconcile the GST-inclusive total against the completed repair order.
A workshop can issue a genuine parts or counter-sale invoice when no repair order is required.
Demonstration test
Create a standalone parts sale, apply the correct GST treatment and record payment without creating a fake workshop job.
Payments remain connected to the invoice so staff can see the financial state alongside the completed workshop record.
Demonstration test
Record a part payment, verify the outstanding balance, then complete payment and review the retained history.
Important job, customer-decision, account, login and platform actions create traceable timeline or audit records.
Demonstration test
Change a key job state and a controlled account setting, then identify the actor, action and time in the relevant history.
Owner-controlled imports can be analysed, previewed and processed with retained source context, exceptions and a defined rollback boundary.
Demonstration test
Use a representative export, review mappings and exceptions, import it and confirm what can be rolled back before cutover.
Individual staff accounts carry workshop and role boundaries; MFA policies, access checks and tenant-scoped records protect the operating account.
Demonstration test
Test an owner, advisor and technician account against the same job and verify each sees only the actions their role and assignment permit.
Use the same booking-to-invoice scenario when comparing every platform. That exposes disconnected workflows more reliably than a feature-count checklist.
