The Australian Automotive Repair Transparency Standard.

The customer-facing record identifies the vehicle, visit and concern in language the motorist can recognise, so every later finding remains connected to why the vehicle came in.

The motorist can see whether the vehicle is booked, in progress, waiting for a decision or part, complete or otherwise at a deliberate customer-facing stage.

The vehicle report follows a consistent checksheet appropriate to the job type rather than an unpredictable free-form note or one generic checklist for every visit.

Each material finding identifies what was inspected, its condition and a measurement where a number helps the customer understand the result.

The customer receives a calm explanation of what was observed and why it matters without unexplained jargon, fear-based wording or an unsupported colour alone.

Useful visual evidence appears with the finding it supports, including enough context to identify the area and enough detail to see the reported condition.

The report explains what the workshop recommends and, where appropriate, whether the work needs action now, monitoring or a future booking.

Related labour and parts are grouped into an understandable recommendation with price so the customer is not forced to reconcile detached findings and quote lines.

The motorist can approve, decline or ask for clarification, and the submitted response returns to the workshop's repair record with clear decision context.

Customer access is protected, scoped to the intended workshop and customer, and excludes internal notes, staff controls and other customers' records.

The workshop can later identify what the customer saw, which work was approved or declined and how the job continued without reconstructing a detached phone or message conversation.

Relevant published visit information and invoices remain available to the customer after the immediate decision, creating continuity across future workshop visits.