Workshop HQ Service Agreement

1. Provider, customer and authority

Workshop HQ is a business name operated by EA Performance Group Pty Ltd, ABN 80 700 625 878. These terms form the agreement between Workshop HQ and the workshop business named during onboarding.

The person accepting this agreement confirms that they are authorised to bind that workshop business. Electronic acceptance through the authenticated owner account identifies the accepting person and records their intention to agree.

2. Accounts and authorised use

• Workshop accounts may be created through Workshop HQ's public signup or assisted onboarding. Workshop HQ may verify business or account details where reasonably required for security, billing or lawful use.
• Account information must be accurate and each person must use their own login and appropriate workshop role.
• The workshop must protect credentials and MFA devices and promptly disable access that is no longer required.
• Users must not bypass security controls, disrupt or scrape the service, introduce malicious code, or use the service unlawfully.

3. Workshop data and responsibilities

The workshop retains ownership of the business and customer data it provides. The workshop authorises Workshop HQ and its service providers to process that data to operate, secure, support and improve the service.

The workshop is responsible for the accuracy and lawfulness of its data, user permissions, customer notices and consents, communications, tax treatment, invoices, mechanical advice and decisions made using the platform. Workshop HQ is workflow software and does not replace professional mechanical, accounting, tax, legal or financial judgment.

4. Plans, trials, renewal and payment

The selected plan, included users, locations, storage and monthly fee are shown during acceptance and in Billing settings. Prices are in Australian dollars and exclude GST unless expressly stated otherwise.

By adding a payment method, the workshop authorises Workshop HQ and its payment provider to charge the recurring plan fee, GST and any separately owner-approved add-ons when due. A Workshop HQ invoice or receipt will show the plan and grouped add-on usage charged for the billing period.

After any stated trial, a paid subscription renews month-to-month until cancelled. The workshop may cancel through the available billing controls or by contacting support before the next renewal. Cancellation stops future renewals and does not remove rights or remedies that cannot lawfully be excluded.

Workshop HQ may suspend paid access after reasonable notice if an undisputed amount remains overdue. Any price change will be notified at least 30 days before it applies, and the workshop may cancel before the change takes effect.

5. Optional usage add-ons and storage

Core Workshop HQ features are included in the selected plan. Supplier-cost services such as customer SMS and automatic vehicle data are optional and remain unavailable to a newly onboarded workshop until an authorised owner enables them in Billing settings at the displayed unit price.

Workshop HQ records the approval time, authenticated user, agreed rate and subsequent usage. No new usage add-on or extra storage charge will be activated silently. An owner may turn an add-on off for future usage at any time.

Each plan includes the storage quota shown at acceptance. Uploads may be warned or paused at the quota. Additional storage requires separate approval at the price shown before activation. Storage, export and deletion remain subject to lawful retention requirements, backup cycles and the Privacy Policy.

6. Third-party vehicle data

Data Disclaimer: Visitors to this website acknowledge that certain data, information, and services provided through this site are sourced from InfoAgent, which in turn uses data supplied by various third-party suppliers ("Third Party Suppliers"). Neither this website, InfoAgent, nor any Third Party Supplier makes any representation or warranty, express or implied, regarding the content, accuracy, completeness, fitness for purpose, timeliness, currency, availability, or functionality of any data, information, or advice provided.

7. Availability, changes and support

Workshop HQ aims to provide a reliable service but does not promise uninterrupted availability. Planned maintenance, provider outages, security incidents or urgent repairs may affect access.

Features may be improved, replaced or retired. Reasonable notice will be given where a material change is likely to adversely affect paid use. Support is available at [email protected].

8. Suspension, cancellation and data

A workshop may stop using the service and request account closure. Workshop HQ may suspend or end access for serious or repeated breach, security risk, unlawful use, non-payment, or where continuing service would expose users or Workshop HQ to material harm. Where reasonable, notice and an opportunity to remedy will be provided.

Data export and deletion are subject to the selected plan, lawful retention requirements, security and dispute holds, backup cycles and the Privacy Policy.

9. Consumer guarantees and liability

Nothing in this agreement excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

Subject to those rights, each party is responsible for loss it causes through breach, negligence or unlawful conduct. To the extent permitted by law, Workshop HQ is not responsible for indirect or consequential loss, lost opportunity, or loss caused by inaccurate workshop data, third-party services, unauthorised credentials or use contrary to this agreement.

10. General

This agreement is governed by the laws of Queensland, Australia. The parties will first try to resolve disputes in good faith. If part of the agreement is unenforceable, the remaining terms continue.

Material changes to this agreement will be notified. Where a change requires fresh acceptance, Workshop HQ may ask an authorised owner to accept the new version before continuing to use the service.