Present the evidence together
Show checksheet findings, notes, measurements, photos and video alongside the recommended work.
Opening Workshop HQ
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Online workshop approvals
Turn workshop evidence into a clear customer decision.
Workshop HQ gives customers a secure branded portal for reviewing inspection results, photos, video and recommended work. They can approve or decline grouped work and ask a question, while the workshop sees the response against the repair order.
Why it matters
Approval should not depend on finding the right text message later.
Phone calls, loose photos and message threads make it difficult to show exactly what the customer saw and decided. A connected approval flow gives the customer one clear place to review the recommendation and gives the workshop a recorded response tied to the job.
Group related recommendations
Present work in understandable packages so the customer can make a clear decision rather than interpret disconnected line items.
Capture approve or decline decisions
Record the customer name, confirmation, response and timing against the repair order.
Keep questions on the job
Let the customer ask a question through the portal so reception and the advisor can respond with the right context.
How it works
A clear path through the workshop day.
- 1
Build the recommendation
Connect the inspection finding and supporting evidence to the work the workshop recommends.
- 2
Send one clear portal
Give the customer a branded link containing the relevant information and decision options.
- 3
Continue from the recorded decision
See what was approved or declined and keep that context available as the job moves to completion and invoice.
Practical outcomes
What this improves in a real workshop.
- Faster, clearer customer decisions
- Fewer scattered photos, calls and text threads
- A documented response attached to the repair order
- Better context for reception, technicians and invoicing
Questions from workshops
Customer approvals FAQ
Do customers need a Workshop HQ account?
No. The customer uses the secure portal link provided by the workshop to review the job information and submit a decision.
Can customers approve only part of the recommended work?
Workshop HQ can present recommendations in groups so customers can approve or decline the relevant work packages rather than respond to one undifferentiated total.
Are approval decisions recorded?
Yes. The portal records the submitted decision and confirmation against the repair order so the workshop retains the context.
Keep exploring
Connected Workshop HQ features
Vehicle inspections
Complete workshop checksheets, record measurements, add photos and video, and turn findings into clear customer recommendations.
Explore vehicle inspectionsWorkshop invoicing
Build workshop invoices from connected repair orders or create standalone counter-sale invoices, with Australian GST calculations and payment records.
Explore workshop invoicingDigital job cards
Keep customer concerns, labour, parts, technician time, checksheets, approvals and invoice details together on one live digital job card.
Explore digital job cardsPut the complete workflow into one workshop system.
Review the plans or ask how Workshop HQ would fit your current process.