Keep a connected message history
Retain outbound messages, supported inbound replies, provider delivery status and customer context instead of leaving communication outside the repair record.
Opening Workshop HQ
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Automotive workshop SMS software
Customer messages that stay connected to the vehicle and the job.
Workshop HQ gives reception a controlled customer-communication workflow rather than a disconnected phone inbox. Staff can send individual SMS updates, enable selected automatic messages, see delivery state, capture supported inbound replies and retain the conversation with the relevant customer and repair order.
Why it matters
A message is only useful if the next staff member can see what happened.
Workshop updates often disappear into a personal phone, an SMS provider screen or an unrecorded call. That makes handovers harder and can leave consent, opt-out and customer questions invisible. Workshop HQ keeps communication context alongside the workshop record and gives owners explicit controls over manual and automatic sending.
Control automatic SMS
Use a master customer-SMS switch, a separate automatic-SMS switch and event-level controls for selected booking and completion messages.
Capture replies and questions
Route supported customer replies back to the correct workshop and repair order, create a visible follow-up and keep the message available for the next staff member.
Respect communication boundaries
Store SMS opt-out state, recognise common STOP commands on supported inbound routes and require recorded marketing consent for service reminders, deferred-work follow-ups and review requests.
How it works
A clear path through the workshop day.
- 1
Choose the message deliberately
Reception sends an individual factual update or an owner enables a specific automatic event and reviews its wording and timing.
- 2
Record the delivery attempt
The message remains attached to the customer or repair-order context with queued, sent, delivered or failed state where the provider supplies it.
- 3
Bring the response back into the work
Supported SMS replies, opt-outs and customer questions return to the workshop record so the team can act without searching another inbox.
Practical outcomes
What this improves in a real workshop.
- Fewer customer updates lost across phones and provider dashboards
- Visible delivery and reply context for reception handovers
- Owner-controlled automatic SMS rather than uncontrolled campaigns
- Recorded opt-out and marketing-consent boundaries
Questions from workshops
Customer communications FAQ
Can Workshop HQ send booking confirmations and reminders by SMS?
Yes. Booking-confirmation and reminder SMS workflows are released, with workshop-level and event-level automatic-message controls. The workshop remains responsible for the wording, recipient and legal classification of each message.
Can customers reply to Workshop HQ messages?
Supported configured SMS provider routes can capture inbound replies and connect an unambiguous response to the customer and repair order, including a visible follow-up for staff.
Does Workshop HQ record SMS opt-outs?
Yes. Supported inbound routes recognise common commands including STOP and UNSUBSCRIBE, update the customer's SMS opt-out state and retain the event in communication history.
Does using Workshop HQ automatically make every SMS compliant?
No software can decide every message's legal purpose for the workshop. Workshop HQ provides consent, opt-out, template, automation and history controls, while the workshop remains responsible for classifying content and meeting Australian sender, consent and unsubscribe requirements.
Workshop owner guides
Go deeper on the real workflow.
Workshop SMS Reminders in Australia: Spam Act, Consent and Sender IDs
A booking reminder and a service promotion can arrive in the same SMS thread but carry different legal consequences. The content—not the automation label—determines the boundary.
Read the guideKeep exploring
Connected Workshop HQ features
Booking diary
Plan workshop bookings, promise times, technicians, loan cars and job preparation in one live automotive workshop diary.
Explore booking diaryCustomer approvals
Give customers a branded portal for live job stages, customised vehicle reports, photos, videos, recommendations, approvals, questions and service history.
Explore customer approvalsDigital job cards
Keep customer concerns, labour, parts, technician time, checksheets, approvals and invoice details together on one live digital job card.
Explore digital job cardsPut the complete workflow into one workshop system.
Review the plans or ask how Workshop HQ would fit your current process.